These govern engagements ordered from Wirewalk. They are written to be read rather than survived, and the parts most likely to matter to you — when an order becomes binding, and what cancellation costs — are near the top.
A purchase order, signed quotation or completed order form is an offer to purchase the services described in it.
It becomes a binding contract only when Wirewalk issues written acceptance naming the engagement, the scope, the fee and the start date. Submission alone does not create a contract, and no dates are reserved until that acceptance is issued. This protects both sides: a purchase order raised against a superseded quotation cannot bind either party to figures that no longer apply.
The accepted scope is the scope named in the written acceptance. Where a purchase order and that acceptance conflict, the acceptance governs, and pre-printed terms on the reverse of a purchase order are excluded unless separately agreed in writing.
Work beyond the accepted scope is quoted and accepted separately before it begins. Neither party is expected to absorb it silently.
An engagement reserves named time. Cancellation charges reflect what cannot be resold at short notice.
| Notice before the agreed start | Charge |
|---|---|
| More than 21 days | No charge; any prepayment refunded in full |
| 8 to 21 days | 25% of the engagement fee |
| 7 days or fewer | 50% of the engagement fee |
| After work has begun | Fees for work performed, plus non-recoverable costs |
Rescheduling with more than 14 days' notice is accommodated once at no charge, subject to availability. Where Wirewalk cancels other than for material breach or non-payment, any prepayment is refunded in full.
Findings depend on access. You provide, in reasonable time, access to the systems in scope, a named technical contact, and the documentation, credentials or approvals the work requires. Where access is delayed or withheld and the engagement cannot proceed, reserved time may be treated as a cancellation under section 4.
Engagements can be run without any copy of your data leaving your environment, and that is the default. It changes who controls the timetable: access approvals, security review, credential provisioning and system availability all sit with you and on the critical path.
That is a reasonable constraint and we would rather work within it than ask you to hand over data you are not comfortable releasing. It has a cost, and the cost is stated rather than absorbed: time lost waiting for access, and additional work caused by restrictions on it, is charged at $285 per hour. Where a scheduled working session cannot proceed because access was not available, the reserved time is chargeable — a day held open for one client cannot be sold to another. Rescheduling with more than two working days' notice is not charged.
Delays are flagged as they happen, never saved up for a final invoice.
Each party keeps the other's confidential information confidential and uses it only for the engagement. Wirewalk will sign your own non-disclosure agreement where required; supply it with the order so it is in place before any material is exchanged.
Where an engagement touches controlled or regulated data — CUI, controlled-access research data, protected health information, or export-controlled technology — the applicable handling obligations are agreed in writing before work begins, not assumed.
On payment in full you own the reports, findings and written recommendations prepared for you. Wirewalk retains its pre-existing methods, tooling, scripts and know-how, and anything of general application developed while working, and may reuse them. Nothing in an engagement transfers third-party licensed software or your own intellectual property.
Services are performed with the reasonable skill and care of a competent practitioner in the field. No warranty is given that any system will pass a particular audit, achieve a particular benchmark result, or be free of defects — outcomes depend on hardware, third-party software and decisions outside Wirewalk's control.
Neither party is liable for indirect, incidental or consequential loss, or for loss of profit, revenue or data. Wirewalk's total aggregate liability arising from an engagement is limited to the fees paid for that engagement. Nothing here excludes liability that cannot lawfully be excluded.
The governing law and jurisdiction applicable to an engagement are stated in Wirewalk's written acceptance.
Questions about any of this before you order? sales@wirewalk.com or 917-217-7975.